topic Completing Step 3 in Get Support

Completing Step 3

Nique2 — Tue, 31 Mar 2026 03:19:42 GMT

I cannot complete Step 3

And now they are telling me my phone number is not a valid number

Re: Completing Step 3

slusagm — Tue, 31 Mar 2026 00:12:34 GMT

@Nique2

You might have submitted the porting request in your first attempt. Ask PM to check for you and confirm or help to fix

Click Didn't Receive Code or Resend code, you can then choose Send email or Send Voice Message.l to get the code

With Send Voice Message, call yourself from another phone to access VM to get the code

If still cannot login, ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Completing Step 3

softech — Tue, 31 Mar 2026 00:19:41 GMT

@Nique2

while most number can be transferred around, not all numbers can be transferred everywhere. There are some limitation based on "rate centre" (bascially the physical location tied to the phone number and depends if Telus has an operation in that location)

do you mind to share the area code and the next 3 digits of the phone numbers? I can help to confirm

Re: Completing Step 3

Nique2 — Tue, 31 Mar 2026 00:26:49 GMT

Yes I have Telus account and a Telus tower is across the street

Re: Completing Step 3

slusagm — Tue, 31 Mar 2026 00:33:10 GMT

Nothing to do with Telus tower nearby or not.

If you have a Telus number, it can be ported here definitely

If you want to save time, choose a new number first to complete the activation. Then you can open ticket with PM and ask them to help to port in the number for you

Re: Completing Step 3

Nique2 — Tue, 07 Apr 2026 12:00:24 GMT

My problem has NOT been solved

I still cannot port my number

Re: Completing Step 3

CSA_PM — Tue, 07 Apr 2026 12:05:59 GMT

Hello @ Nique2,

An agent has replied to your private message and is currently waiting for your response. Please check your inbox and reply so they can continue assisting you.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage