topic Re: Question about plan pricing in Get Support

Question about plan pricing

ValeriiZaremba — Mon, 30 Mar 2026 22:34:40 GMT

I noticed that new customers are getting better plans and pricing, while existing customers are not offered the same deals. Why are loyal customers not eligible for these promotions? I am considering switching to another provider in Canada where I can get a similar plan for a lower price. However, I would prefer to stay with Public Mobile if you can offer me the same plan. Please let me know if this is possible.

Re: Question about plan pricing

hairbag1 — Mon, 30 Mar 2026 22:47:15 GMT

@ValeriiZaremba

only new customer are eligible for those attractive promo deals..BUT...you should message Customer Support to see if they'd sweeten your deal rather than have you leave. Click that orange chat bubble on lower right side of page to start the process.

Re: Question about plan pricing

BKNS27 — Mon, 30 Mar 2026 22:55:25 GMT

@ValeriiZaremba

It is just a market strategy to attract new members to PM. More members means more profits.

Re: Question about plan pricing

ValeriiZaremba — Mon, 30 Mar 2026 23:00:53 GMT

At the same time, this kind of pricing approach can lead to losing both new and existing customers, especially when competitors are offering similar or even better rates.

Re: Question about plan pricing

DennyCrane — Tue, 31 Mar 2026 03:31:46 GMT

Don't be loyal. Move on to another carrier. Lots of great deals right now. And if you really want, you can port out and then port back as a new customer and get access to new customer deals.