topic Re: Activation failed in Get Support

Activation failed

Mshea — Mon, 30 Mar 2026 21:15:35 GMT

Attempted to transfer number and activate new Sim card. Got message invalid number enter canadian number. Area code is 613 (ontario). Can get help on app. Need help

Re: Activation failed

slusagm — Mon, 30 Mar 2026 21:17:44 GMT

is that a number from Koodo Prepaid? If it is from Koodo Prepaid, you will have to choose a new number first and then request porting after

Re: Activation failed

Mshea — Mon, 30 Mar 2026 21:22:00 GMT

Its a telus number, I input the Sim card number, and the four pieces of information from my previous account, entered the number to transfer it said invalid number enter canadian number

Re: Activation failed

slusagm — Mon, 30 Mar 2026 21:24:31 GMT

if it is from Telus, it will work here

ask PM to check and confirm what was wrong

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage