topic Re: Porting TO Fido problem in Get Support

Porting TO Fido problem

ktm07 — Tue, 31 Mar 2026 04:16:24 GMT

Tried to port my PM number TO Fido, and Fido said they don't have any agreement with PM so they couldn't port the number. This seems strange to me but maybe it is what it is, does anyone have any insight about this and how to solve it?

Re: Porting TO Fido problem

Sansan — Mon, 30 Mar 2026 20:39:36 GMT

I've seen a few people complaining about not been able to port to fizz today.

Ask PM to check what's going on.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Porting TO Fido problem

ktm07 — Mon, 30 Mar 2026 20:51:21 GMT

There's no ticket for this kinda problem, the only porting issue is for porting IN to PM. It is what it is, I filled out what I could I will reply if I get a result.

Re: Porting TO Fido problem

DennyCrane — Tue, 31 Mar 2026 03:30:03 GMT

There's no "agreement" needed; number portability in Canada is part of our legislation. Carriers have to let you port your number. I ported a Public Mobile number to Fido a week ago without incident.

You should be able to do it all via self serve. Use your Public Mobile account number for the port, and make sure to keep your Public Mobile sim in your phone long enough to receive the port out authorization text, as you need to reply "yes" to that within 90 minutes. And DON'T close your Public Mobile line before porting; porting closes your Public Mobile account automatically, and if you close it before the port you'll lose your number (and won't be able to port it).

Re: Porting TO Fido problem

ktm07 — Tue, 31 Mar 2026 03:38:48 GMT

Yeah I found it hard to believe myself when I heard the "no agreement with PM" line, the rep said that Rogers and PM had an agreement to "swap numbers back and forth" but not Fido since "they are separate companies. I asked if she'd just swap it to Rogers then Fido but she said she couldn't because it depends where the number originally came from...

Had them transfer me to someone else at Rogers to see if they would match the Fido deal explaining the porting issue, where he suggested I paid for a month on a plan that was gonna be about double the fido plan price and then transfer the number back into Fido.

I don't know if it's just an inexperienced rep or what was going on. The first rep was going to disconnect the call so I don't "think" it was some kinda switcheroo to have to pay for a more expensive plan. I was the one who asked to be transferred to someone who just dealt with Rogers. While I do like being able to get someone on the phone for support, but there was 2 or 3 gong rings at the gongshow during those calls.

Re: Porting TO Fido problem

DennyCrane — Tue, 31 Mar 2026 03:40:21 GMT

Those reps are all wrong.

Again, have you tried the port yourself via self serve? You don't need their help to complete a port.

Re: Porting TO Fido problem

ktm07 — Tue, 31 Mar 2026 03:43:27 GMT

When I tried to do it myself on fido I get this error.

"This phone number is not eligible for transfer as we do not provide service to this area."

Re: Porting TO Fido problem

DennyCrane — Tue, 31 Mar 2026 03:53:01 GMT

In rare situations certain numbers aren't eligible to port, but more than likely it just needs manual intervention. You can call Fido's porting line for assistance at 1-866-405-8694.