topic Re: Customer Support in Get Support

Terminate Service

Suresh2 — Mon, 30 Mar 2026 18:32:12 GMT

I moved to a different province and registered with a new number I would like to terminate my service in the middle of the billing cycle.

Re: Terminate Service

Sansan — Mon, 30 Mar 2026 18:36:23 GMT

You need to sign into your account to terminate your account yourself.

Sign in, click on Manage Subscription, turn subscribe to off. After 90 days no payment or Available Funds to cover your balance your account will be closed and phone number gone.

If you want it done faster, create a ticket and ask reps to do it for you.

Re: Terminate Service

Handy1 — Mon, 30 Mar 2026 18:36:24 GMT

@Suresh2 Log into your account and unsubscribe then the account will go into suspended mode and automatically close after 90 days suspension, that or you can ask support to remove credit card info file right away

Public mobile prefers

you use the orange chat bubble bottom right of screen . If that dosent work you can instead send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Stop Service

Suresh2 — Mon, 30 Mar 2026 19:44:50 GMT

I would like to part away with my public number and terminate the service right away. I just want to pay the prorated bill until today in the current billing cycle. I already unsubscribed from the public app.

Re: Stop Service

Handy1 — Mon, 30 Mar 2026 18:55:13 GMT

@Suresh2 Public mobile is pre paid and no pro rating , so just make sure you public mobile account is active and leave SIM in phone to reply yes to the port request . Once you have successfully ported number out to new provider it will automatically close your public mobile account . That’s it nothing more for you to then do

Customer Support

Suresh2 — Mon, 30 Mar 2026 20:12:35 GMT

I am looking to talk to a public mobile customer rep. I earlier asked my questions here but got no proper response. I am looking to terminate my service (not porting, I don’t want this number anymore as I moved to a different province). I am on postpaid and already unsubscribed. I want today as my last billing date(not the end of the billing cycle). I do not see an option to remove my credit card details from the app, I only see update option, not remove. Can someone help me?

Re: Customer Support

computergeek541 — Mon, 30 Mar 2026 20:18:26 GMT

@Suresh2 wrote:
I am looking to talk to a public mobile customer rep. I earlier asked my questions here but got no proper response. I am looking to terminate my service (not porting, I don’t want this number anymore as I moved to a different province). I am on postpaid and already unsubscribed. I want today as my last billing date(not the end of the billing cycle). I do not see an option to remove my credit card details from the app, I only see update option, not remove. Can someone help me?

You'll need to contact Public Mobile to remove your credit card. For instructions on how to contact Public Mobile, please review trhe response provided by Handy1.