topic Re: Puk code in Get Support

Puk code

Andrea20 — Mon, 30 Mar 2026 19:55:18 GMT

My new device says I need a puk code. Can anyone help pls?

Re: Puk code

slusagm — Mon, 30 Mar 2026 19:56:47 GMT

if the PM sim card still works on the old phone, then the new phone is carrier locked. You need to call the provider which the phone was from originally and ask for an unlock code

Re: Puk code

hTideGnow — Mon, 30 Mar 2026 19:58:01 GMT

hi @Andrea20

what is the message about the PUK? it could be a carrier lock code it is looking for since you are using a new phone

but if it is just a PM sim card PUK, then support can help. You will need to  submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Puk code

Andrea20 — Mon, 30 Mar 2026 20:01:54 GMT

Thank you! Ticket sent

Re: Puk code

Andrea20 — Mon, 30 Mar 2026 20:03:56 GMT

Thank you! Yes it worked in the old phone.. that I broke today lol I'll try bell aswell. Thank you