topic Re: SMS and Call No Issue but Data isnt working in Get Support

SMS and Call No Issue but Data isnt working

jfontila2728 — Mon, 30 Mar 2026 18:55:35 GMT

Hi,

I have sent a ticket since yesterday and spoke witn customer service.

Yesterday, tried resetting network settings and providing me with information but wasnt solved.

Today, I was reached out by another customer service.

Tried the same thing and then tried to buy new e-sim twice. Still I cannt connect to the data.

Please escalate this matter for me

Re: SMS and Call No Issue but Data isnt working

Handy1 — Mon, 30 Mar 2026 18:58:34 GMT

@jfontila2728 You need to continue the conversation with support to escalate the issue but can you also check

APN settings

Name: Public Mobile
APN: sp.mb.com
MMSC proxy: mmscproxy.mobility.ca
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS port: 8799
MCC: 302
MNC: 220

are all correct

Re: SMS and Call No Issue but Data isnt working

jfontila2728 — Mon, 30 Mar 2026 19:01:39 GMT

Hi Handy1,

I already mentioned that we already tried that solution and still did not work.

I suspect there is an issue internally because my data usage is not showing up. I mentioned this a couple of times to the customer service. I view my usage every single day and the day I lost connection with the data was the day this showed up on the app.

Tried deleting and re installing the app. Did not work

I posted this because I mentioned to escalate my issue but no resolution going on. How do I file a complaint?

Re: SMS and Call No Issue but Data isnt working

nettmp — Mon, 30 Mar 2026 20:01:29 GMT

I believe in the last few days Public/Koodo/Telus may have had a service outage as well that was reported online.

Re: SMS and Call No Issue but Data isnt working

jfontila2728 — Mon, 30 Mar 2026 21:13:50 GMT

I see. The weird thing is both me and my wife are using the same connection but she has not faced any issues! Thanks for letting me know that it’s not just isolated to me.