topic Re: Cannot Receive Calls in Get Support

Cannot Receive Calls

HusainL21 — Mon, 30 Mar 2026 18:46:27 GMT

I switched to public and transferred my phone number from chatr mobile. However, I cannot receive calls. How can I resolve this?

Re: Cannot Receive Calls

slusagm — Mon, 30 Mar 2026 18:48:26 GMT

could be a stuck port

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Cannot Receive Calls

Sansan — Mon, 30 Mar 2026 18:48:43 GMT

How long ago did you port in?

Did you reply to the sms confirmation of the port?

Disable the previous sim and insert or enable your Public Mobile sim and make it sure it's set as primary and restart your phone.

Re: Cannot Receive Calls

HusainL21 — Mon, 30 Mar 2026 18:50:42 GMT

I don’t think I got a sms confirmation from chatr. I did this transfer two days ago.

Re: Cannot Receive Calls

Sansan — Mon, 30 Mar 2026 18:59:45 GMT

Ok, in order to port you must receive and confirm that was your intention.

You can create a ticket for the agent to assist you or check your inbox for another reply from slusagm with the phone number to contact to re-do the port.