topic Sim Card not compatible in Get Support

Sim Card not compatible

Finn16 — Mon, 30 Mar 2026 17:45:09 GMT

I have an iphone X, when I signed up I paid for an esim card, the esim card came back not compatible, I spoke to Public Mobile and they suggested I order one of their Sim Cards which I did. When I put the sim card in it comes up not compatible. Has anyone else had this issue.

Re: Sim Card not compatible

slusagm — Mon, 30 Mar 2026 17:46:43 GMT

iPhone X has no esim

and you need to ask PM to update the sim card number for you.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Sim Card not compatible

Finn16 — Mon, 30 Mar 2026 17:56:27 GMT

Thank you so much for your help.