topic Re: Payment Voucher Failed to Load in Get Support

Payment Voucher Failed to Load

mendrycki — Mon, 30 Mar 2026 19:25:59 GMT

I went to Shoppers Drug Mart and bought 4 $40.00 vouchers, 2 went into the wallet, and the other 2 could not be loaded.

I bought them on Saturday in Whitby on 3100 Garden Street, Reference # 105379.

The 2 vouchers that did not load 1) Blackhawk ID# xxxxxxxxxxxx Pin#1xxxxxxxxxxx 2) Blackhawk ID#xxxxxxxxxxxxxx, pin # xxxxxxxxxxxxxxxxxxxxxx

Could you please look into this matter and put the balance ($80.00) into my wallet.

Could you also explain why this happen as I usually load this account so there is enough money for a couple of years.

Regards Al

Re: Payment Voucher Failed to Load

Handy1 — Mon, 30 Mar 2026 17:32:44 GMT

@mendrycki That’s odd , maybe you should ask support to confirm the issue

Public mobile prefers

you use the orange chat bubble bottom right of screen . If that dosent work you can instead send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Payment Voucher Failed to Load

Sansan — Mon, 30 Mar 2026 17:34:18 GMT

PLEASE REMOVE THE INFO IMMEDIATELY.

This is a public site. Unless you want someone to steal and use your vouchers?????

Use the circle beside the time on the upper right.

@mendrycki

Re: Payment Voucher Failed to Load

BKNS27 — Mon, 30 Mar 2026 17:35:05 GMT

@mendrycki @computergeek541

This is a public forum so please edit out the vouchers information. Click on V in circle and edit out.

Re: Payment Voucher Failed to Load

slusagm — Mon, 30 Mar 2026 17:35:10 GMT

vouchers from drug mart should be good and can be used immediately

ask PM to check for you first

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Payment Voucher Failed to Load

hairbag1 — Mon, 30 Mar 2026 17:41:38 GMT

@mendrycki

dial 611 to hear current plan status and to add the vouchers to your account.

adding...best not to add too much to your account. If you ever decide to leave Public Mobile, you'll lose whatever balance is in your Available Funds...and there's no refunds either. Best to use valid Cdn payment card....Visa / MC.