topic Re: Not esim compatible in Get Support

Not esim compatible

Friedchicken — Mon, 30 Mar 2026 16:50:28 GMT

I've just paid for the plan and esim, but when I tried to complete sign up I'm getting a notification that my device isn't esim compatible. It's saying I have the option to purchase a physical sim and get a refund for my esim but it just keeps taking me in circles. How do I go about getting a refund for my esim purchase?

Re: Not esim compatible

slusagm — Mon, 30 Mar 2026 16:52:34 GMT

@Friedchicken

for the esim refund, since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

And for the physical sim, you can buy a Public Mobile sim card from Telus or Koodo or Mobile Klink store, or from Amazon

Re: Not esim compatible

hairbag1 — Mon, 30 Mar 2026 17:00:42 GMT

@Friedchicken

your best option is to buy a hard sim on Amazon for about $5 $15 with fast shipping...free shipping if you or friend has a Prime account. Alternative is see if there's a Mobile Klinik in your area as they have the PM sims too. Order from Public Mobile could take up to 3 weeks for delivery via Canada Post.

When you activate the new sim, message Customer Support for refund / credit to your account for the esim.

correction made ...thanks

Re: Not esim compatible

slusagm — Mon, 30 Mar 2026 16:57:04 GMT

@hairbag1 , there is actually no more $5 sim card on Amazon. In fact , it is now $15. But it is still good as it is 2 days Prime shipping. So, I think speed comes with a price 🙂

Re: Not esim compatible

hairbag1 — Mon, 30 Mar 2026 17:05:25 GMT

@slusagm

Canadian Cell Supplies offer them for $3...but out of stock currently ! 🙄

Re: Not esim compatible

HaqueIm — Mon, 30 Mar 2026 17:21:25 GMT

What type of device do you have?

Re: Not esim compatible

Friedchicken — Mon, 30 Mar 2026 19:06:16 GMT

Here I was worried that not having "real customer service people" would be an issue. You guys are amazing. Thank you!

Re: Not esim compatible

Friedchicken — Mon, 30 Mar 2026 19:11:07 GMT

I'm currently using an s20 ultra. I made the mistake of just doing a quick Google search which told me "yes" but after further digging I've found mine actually isn't. That's ok. I'll pick up a physical sim 🙂