topic Re: Subscribe to new plan in Get Support

Subscribe to new plan

Talon2 — Mon, 30 Mar 2026 13:20:09 GMT

Trying to upgrade my plan but gets stuck on loading ....tried multiple times

Re: Subscribe to new plan

Handy1 — Mon, 30 Mar 2026 13:22:23 GMT

@Talon2 Try using new browser window or use incognito mode private mode . If using the app can also delete app and reinstall it and try again see if that helps

Re: Subscribe to new plan

Talon2 — Mon, 30 Mar 2026 13:33:55 GMT

Thanks I did try different browsers including private, tried on an iPhone along with android...still getting stuck at loading...tha k you thou

Re: Subscribe to new plan

slusagm — Mon, 30 Mar 2026 13:43:41 GMT

@Talon2

are you existing subscriber changing plan? or are you new customer trying to join?

if you are new customer, try using a different email address to join

But if you are an existing customer trying to upgrade the plan, please open ticket with PM.

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscribe to new plan

Talon2 — Mon, 30 Mar 2026 13:47:42 GMT

I am talking with support now they are trying to fix the issue now

Thank you

Re: Subscribe to new plan

MyBlackPhone — Mon, 30 Mar 2026 16:48:41 GMT

I'm sure you already know, but be sure you're not using a vpn. Sometimes that can causing hanging issues.