topic Re: login in Get Support

login

GingerDavis — Mon, 30 Mar 2026 19:59:45 GMT

I need help with a new subscription. My phone SIM is lost, and I can't log in online because the email box was my daughter's and isn't receiving any new emails.

Re: login

slusagm — Mon, 30 Mar 2026 15:53:07 GMT

PM can help to sort out the login issue

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: login

hTideGnow — Mon, 30 Mar 2026 15:53:35 GMT

HI @GingerDavis

if you cannot login, ask PM support agent to help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage