topic I can't continue my promo in Get Support

I can't continue my promo

woduddl75 — Mon, 30 Mar 2026 20:02:00 GMT

Hello.

I forgot to update my credit card information after it changed, and now I can't use the plan I was getting with the promotion.

Re: I can't continue my promo

Handy1 — Mon, 30 Mar 2026 14:55:07 GMT

@woduddl75 If you have the 50% off plan and updated credit card info you just need to make payment in full and will get 50% credit back to you in your accounts available funds towards your next renewal . But you can also confirm with support if you like

Public mobile prefers

you use the orange chat bubble bottom right of screen . If that dosent work you can instead send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I can't continue my promo

kb_mv — Mon, 30 Mar 2026 14:56:04 GMT

@woduddl75 wrote:
Hello.
I forgot to update my credit card information after it changed, and now I can't use the plan I was getting with the promotion.

@woduddl75 Log into your account, update the CC details. You will need to pay the full amount (assuming you are on a 50% off plan) to reactivate but you will then be refunded the 50% discount amount into your available funds for net renewal.