topic Re: overcharge the payment in Get Support

overcharge the payment

MinTang — Mon, 30 Mar 2026 14:07:39 GMT

I purchased a SIM card online yesterday, and the website showed that the payment was unsuccessful. I tried three times. This morning, I attempted it again, and it still showed as failed. However, I confirmed with my bank, and they said the payments were successful. So it seems the website has charged me three extra times.

Re: overcharge the payment

kb_mv — Mon, 30 Mar 2026 14:10:00 GMT

@MinTang wrote:
I purchased a SIM card online yesterday, and the website showed that the payment was unsuccessful. I tried three times. This morning, I attempted it again, and it still showed as failed. However, I confirmed with my bank, and they said the payments were successful. So it seems the website has charged me three extra times.

@MinTang You will need to contact customer service for help with this. Open a ticket through the chat bubble or if you are unable, send a direct message at: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Watch your inbox (envelope icon) for a reply.

Re: overcharge the payment

slusagm — Mon, 30 Mar 2026 14:16:14 GMT

@MinTang

PM can issue a refund. Please open them a ticket.

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage