topic Re: Can't receive calls in Get Support

SMS not working

Jtw1979 — Sat, 28 Mar 2026 23:19:02 GMT

Ported over from Fizz, everything was working but since the transfer phone calls and data work but SMS doesn't. Cannot receive or send any SMS. Using an S22 with latest software and eSim. Need help. Convinced it is from the account transfer. Created a ticket 672399-253. Need to get this working.

Re: SMS not working

BKNS27 — Sat, 28 Mar 2026 23:23:09 GMT

@Jtw1979

Reboot your phone by powering off then back on.

Texting is the last thing to work when you replied with YES to the confirmation text from Fizz when porting is completed. It may take up to 2 hours to complete.

Re: Can't receive calls

Jtw1979 — Mon, 30 Mar 2026 02:18:13 GMT

Same happened to me after porting from Fizz. Data and outgoing calls work but no incoming calls or texts work.

Re: Can't receive calls

slusagm — Mon, 30 Mar 2026 02:20:11 GMT

the port was not completed

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Can't receive calls

hTideGnow — Mon, 30 Mar 2026 02:20:23 GMT

hi @Jtw1979

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage