topic Porting from Koodo to Public Mobile in Get Support

Porting from Koodo to Public Mobile

TheN — Mon, 30 Mar 2026 03:07:19 GMT

Hi there I am trying to port my existing number from Koodo Prepaid to Public Mobile but it says it's invalid number and doesn't let proceed further.

Re: Porting from Koodo to Public Mobile

slusagm — Mon, 30 Mar 2026 03:10:12 GMT

@TheN

to port from Koodo Prepaid, you need to get a new phone number first, a temporary number. After the account is setup, you will open a ticket with PM and ask them to move the line over

when you are ready to open ticket , when the PM line is setup, Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Porting from Koodo to Public Mobile

Dunkman — Mon, 30 Mar 2026 03:10:09 GMT

@TheN

You will need to contact customer service agent to manually complete port from Koodo prepaid to Public mobile. They share the same backend, so the port needs to manually done.

Send a ticket via the chatbot to customer service agent (CSA) via link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work,

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting from Koodo to Public Mobile

hTideGnow — Mon, 30 Mar 2026 03:11:15 GMT

hi @TheN

yes, more steps for porting from Koodo Prepaid. Setup a new number first. When the line is setup, submit a ticket and ask PM CS agent to port in the line for you.

Re: Porting from Koodo to Public Mobile

TheN — Mon, 30 Mar 2026 03:14:43 GMT

Thank you for your quick response, yes I have just submitted a ticket from the support with a detailed information. hoping someone will help me from the support team. (Yet I haven't activated the new number, just paid for the plan)

Re: Porting from Koodo to Public Mobile

slusagm — Mon, 30 Mar 2026 03:16:22 GMT

@TheN wrote:
Thank you for your quick response, yes I have just submitted a ticket from the support with a detailed information. hoping someone will help me from the support team. (Yet I haven't activated the new number, just paid for the plan)

@TheN you can't ask PM to help yet if you have not fully activated the line

please use PM app to choose a new number, get to the last step to complete the activation first.

Re: Porting from Koodo to Public Mobile

TheN — Mon, 30 Mar 2026 03:17:52 GMT

I am kind of confused,what if they don't transfer stating already activated a new number?

Re: Porting from Koodo to Public Mobile

slusagm — Mon, 30 Mar 2026 03:19:55 GMT

@TheN wrote:
I am kind of confused,what if they don't transfer stating already activated a new number?

@TheN

it is a manual process to bring in a number from Koodo Prepaid

the line with the new number has to be activated first. With the line activated with the temp number, PM can then port in your Koodo number to replace that temp line

you need to get that temp number so the account setup first. if you don't do that, they cannot port in the line as the account is not fully setup.