topic Re: Refund SIM card payment in Get Support

Refund SIM card payment

Bushra911 — Mon, 30 Mar 2026 05:47:56 GMT

Hi,

I ordered a SIM card online today, i have already bought a SIM card from the TELUS shop.

Can you please cancel SIM shipment order and refund 15 dollars.

Thanks,

Bushra

Re: Refund SIM card payment

slusagm — Mon, 30 Mar 2026 00:42:58 GMT

@Bushra911 , sim card order are not refundable

you can try asking PM to see if they can still stop it

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Refund SIM card payment

BKNS27 — Mon, 30 Mar 2026 01:07:35 GMT

@Bushra911

If the SIM was shipped out and the agent won’t offer a credit or refund. You can give it to a family or friend or sell it and ask them to use your referral code so you can receive a 1 point/month and they will receive a one-time $10 credit.