topic Re: Subscription plan not visible in Get Support

Subscription plan not visible

Riya2 — Sun, 29 Mar 2026 23:36:05 GMT

Hello Team,

I am able to login in my public mobile account. I am not able to see my current plan and my account profile

Thanks

Dunkman — Sun, 29 Mar 2026 23:40:17 GMT

The website is finicky. With caching issues. You can try a different web browser, clear cache or incognito mode. Or you could try the PM app.

Sansan — Sun, 29 Mar 2026 23:40:36 GMT

When was the last time you signed in?what does it say or show?

You can refresh the page by dragging your screen down and try logging again.

Or sign out, use secret mode and try again.

Riya2 — Sun, 29 Mar 2026 23:42:17 GMT

It didn't work.

Riya2 — Sun, 29 Mar 2026 23:42:55 GMT

I have logged in successfully. I couldn't see my current subscription plan and account profile

Sansan — Sun, 29 Mar 2026 23:47:19 GMT

Weired, you need to create a ticket for agents to check then.

rockwellvil — Mon, 30 Mar 2026 01:51:15 GMT

Happened to be as well it's probably just a software glitch try deleting the app and reinstalling it or try using the web browser

Riya2 — Sat, 04 Apr 2026 21:39:26 GMT

Hello Team,I am able to login in my public mobile account. I am not able to see my current plan and my account profile Thanks

computergeek541 — Sat, 04 Apr 2026 21:59:36 GMT