topic Re: Trouble activating Esim on multiple devices in Get Support

Trouble activating Esim on multiple devices

lahp_pm — Sun, 29 Mar 2026 22:19:19 GMT

Hi all,

Today I signed up via the new 24 month promo and paid for the plan + esim. I got the activation email (with no QR code btw), and it says to download the app to complete activation.

I do so on my Galaxy s24, and it goes fine until the final step, where activation fails almost instantly. I retry a few times, no luck. I try again, this time without porting a number, and again, near instantly fails.

I reach support and they suggest to try uninstalling the app, rebooting, and no luck.

They suggest I try on a new device, so I do, with an iPhone 13. Same exact results.

Is there something up with my account? Or perhaps are activations not working? I find it weird that I'm having the same issue on two different phones, android + iOS.

Re: Trouble activating Esim on multiple devices

slusagm — Sun, 29 Mar 2026 22:45:12 GMT

@lahp_pm

so, you opened a ticket with PM already?. was it answered by CS_agent?

if CS_agent working for you already, continue to work with them, we are just customers here and we cannot help much with activation issue

But from what I see, it is more an account problem instead of device. Ask them to send you a new eSIM to complete the activation

Re: Trouble activating Esim on multiple devices

Herve52 — Sun, 29 Mar 2026 23:47:57 GMT

There may be a conflict if you are trying to activate it on top of your current service provider. I suggest you remove the old SIM, open the PM app on WIFI and activate the PM eSIM. Also ensure the APN is correct for PM which should be sp.mb.com

Re: Trouble activating Esim on multiple devices

CSA_PM — Mon, 30 Mar 2026 12:18:36 GMT

Thank you for the escalation! The customer is in contact with an agent.