topic Cannot make calls or send MMS in Get Support

Cannot make calls or send MMS

TC19 — Sun, 29 Mar 2026 20:20:04 GMT

Ported my number over 5 hours ago. Since then I haven’t been able to make calls of send MMS. How can I get this working?

Re: Cannot make calls or send MMS

BKNS27 — Sun, 29 Mar 2026 20:44:28 GMT

@TC19

Did you reply to the text from your previous carrier confirming with YES that you are porting over to PM? There is a 90 minute window for you to reply.
If you did reply, reboot your phone by powering then back on.

If that didn’t work then contact a CS_Agent by submitting a ticket.

https://urlshortner.tiia.ai/xYpc_I

Re: Cannot make calls or send MMS

TC19 — Sun, 29 Mar 2026 20:50:21 GMT

I replied yes and rebooted phone.

I opened a ticket a couple of hours ago, so far no resolution

Re: Cannot make calls or send MMS

softech — Sun, 29 Mar 2026 20:54:49 GMT

@TC19 if you cannot make calls this is not a issue with porting, but an issue with the sim card provisioning.

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot make calls or send MMS

TC19 — Sun, 29 Mar 2026 20:58:48 GMT

Thank you, I appreciate the help.

I’m glad you have some knowledge of what’s up because this is all beyond my pay grade.

Re: Cannot make calls or send MMS

CSA_PM — Mon, 30 Mar 2026 12:17:08 GMT

Thank you for the escalation! The customer is in contact with an agent.