topic Previous Mobile Bills in Get Support

Previous Mobile Bills

ChoyonKumarSaha — Mon, 30 Mar 2026 06:07:34 GMT

Hello Community,

How can I get the bills for January and February 2026? I see only the March 2026 bill.

I need it urgently.

Re: Previous Mobile Bills

softech — Sun, 29 Mar 2026 19:21:32 GMT

@ChoyonKumarSaha yes, you can only download bills for up to 12 months. Feb and Jan 2025 were just outside of the 12 months period. You will need to ask PM agent to send you those

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Previous Mobile Bills

slusagm — Sun, 29 Mar 2026 19:20:50 GMT

You need to ask to e-mail you that 2 invoices.

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage