Account Number

Lipton — Mon, 30 Mar 2026 06:09:43 GMT

All I want is my account number.

Confirmation email for purchase doesn't give full number.

The day after requesting a SIM from Telus and transfering number from Bell, I visited a Telus/Fido store and moved my services to Telus. I need to get my number transfered from Public Mobile to Telus Inc. The SIM card was never activated and when going to log into the portal it will not allow me to proceed. Telus has booked a follow up appointment for today to resolve the issue but I can't find the account number so they can finish the transfer process. Public Mobile does not have a customer service phone line and as of now I'm paying for two services and only want the Telus service. Please help

Re: Account Number

slusagm — Sun, 29 Mar 2026 18:22:11 GMT

You will need PM to helpw

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Account Number in Get Support

Account Number

Re: Account Number