topic Re: I need help in Get Support

I need help

Jsebsilva — Sun, 29 Mar 2026 16:28:23 GMT

Following up, still no response. My service is not active and I was already charged. Please assist urgently.

Re: I need help

Dunkman — Sun, 29 Mar 2026 16:31:48 GMT

More details would be helpful. New customer ? Activating new account?

Existing customer with service issues?

The more details the better. Community members are customers like yourself. We do not have access to your account. However, we can offer troubleshooting advice and sometimes can expediate customer service.

Re: I need help

slusagm — Sun, 29 Mar 2026 16:40:28 GMT

Did you use the PM app to subscribe? You got to the Step 6 Activation step? Esim or physical?

Re: I need help

Yummy — Sun, 29 Mar 2026 16:55:24 GMT

If you do NOT have PM account yet then:

- Send a private message to the CSA - agent by clicking Here

Re: I need help

Jsebsilva — Tue, 31 Mar 2026 11:24:51 GMT

E sim

Re: I need help

CSA_PM — Tue, 31 Mar 2026 12:32:08 GMT

Thank you for the escalation! The customer is in contact with an agent.

Re: I need help

Moses_B — Tue, 31 Mar 2026 13:15:07 GMT

Hi @Jsebsilva we apologize for the inconvenience, but please, double-check your community inbox, as one of our agents has responded to your message.