topic Re: Switch to an ongoing promo plan in Get Support

Switch to an ongoing promo plan

di9383 — Sun, 29 Mar 2026 14:28:35 GMT

Hi!

I’ve been your customer for while, and I see you have an ongoing promo I would like to use: 80Gb Canada-Mexico-US for 25$ for 2 years, but I can’t switch through the app. Please, help me with it.

Re: Switch to an ongoing promo plan

Conmor2125 — Sun, 29 Mar 2026 14:32:44 GMT

I too would like this please. I kept getting an error in submitting a ticket.

Cheers

Re: Switch to an ongoing promo plan

hairbag1 — Sun, 29 Mar 2026 14:34:41 GMT

@di9383 . @Conmor2125

the only offer currently available are for new activations only. You can log in to your account to see what plans are avialble to you to opt for as not everyone will see the same plans avilable.

Re: Switch to an ongoing promo plan

Socrates8567 — Sun, 29 Mar 2026 14:35:01 GMT

It’s a common frustration for many Public Mobile users, and honestly, it’s one of the most debated topics in this community forums. While it feels like "loyalty" should be rewarded, the current setup often prioritizes customer acquisition over customer retention.

To get assistance from a human agent (referred to as a Customer Support Agent or CSA), you must use their online ticketing system.

If you are able to log into your account, make use of the Virtual Assistant.

If you're unable to log into My Account for any reason, ask the Public Mobile support team to help.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The Customer Service support team will reply to your community inbox found here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Switch to an ongoing promo plan

kb_mv — Sun, 29 Mar 2026 14:35:32 GMT

@di9383 wrote:
Hi!
I’ve been your customer for while, and I see you have an ongoing promo I would like to use: 80Gb Canada-Mexico-US for 25$ for 2 years, but I can’t switch through the app. Please, help me with it.

@di9383 As a current subscriber you are not eligible for the plans on their "Plans" page. Look in your account under manage subscription then change subscription. The plans you see there are the only ones that PM will let you change to. There are sometimes better plans than those offered to new customers.

Re: Switch to an ongoing promo plan

di9383 — Sun, 29 Mar 2026 14:38:13 GMT

No, they are not better.

I asked privately now, I missed that this is a public forum. If they want me to switch the provider instead of allowing to use a plan - so be it.

Re: Switch to an ongoing promo plan

Dunkman — Sun, 29 Mar 2026 14:49:30 GMT

@di9383 @Conmor2125

As mentioned, these new promo plans are for new activations only. You could contact customer service agent to see what is potentially available to existing customers. Likely not as good as these promo plans, but might be better than your present plan. YMMV.

Other options include porting to another company (ie. Fizz) and activate a new promo plan and the port back to Public mobile. That is what happened to several existing customers who wanted the last January promo flash deal.

Re: Switch to an ongoing promo plan

slusagm — Sun, 29 Mar 2026 14:55:55 GMT

@di9383

asking CS agent privately wont help, they are pretty firm that they cannot help

These new activation promos are very common. Many providers doing the same, they have separate plans for existing and new subscribers.

For deal with exiting customers, you might see $26 for 20GB, or $30-30GB, or $35-100GB.

or if you like the new activation plan so much, you can port out the line and port it back in to get it