topic Re: eSIM issue in Get Support

eSIM issue

Roula-123 — Sat, 21 Mar 2026 12:41:55 GMT

I installed an eSIM on my new iphone but it’s not connecting to public mobile

Re: eSIM issue

Handy1 — Sat, 21 Mar 2026 12:45:47 GMT

@Roula-123 Make sure your remove any old sim and set public mobile eSIM to primary and toggle on “turn on this line “ and rest network settings and reboot device and test again

Toggle on “turn on this line”

if you still have issues just engage support for help by

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM issue

Roula-123 — Sat, 21 Mar 2026 13:06:18 GMT

I sent several messages since yesterday and my issue is not fixed.

i created a new ticket today. Waiting for a reply.

Re: eSIM issue

softech — Sat, 21 Mar 2026 13:56:53 GMT

@Roula-123

there is a chance that the esim was just not properly enabled

On Android: Check your Sim Card Manager and see if a Public Mobile eSim is there. If so, make sure it is enabled.

On iPhone: check Settings > Celluar and see if the eSIM is there. If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

if you don't see the Public Mobile esim there, check the Welcome email, there should be a QR code for the esim for you to scan and install manually. If you cannot find it in Inbox of your email, check also the Spam box.

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim).
If the non-PM sim is physical, remove it. If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)

Then reboot the phone and click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there

Re: eSIM issue

Roula-123 — Sun, 29 Mar 2026 14:20:26 GMT

turns out the eSIM code was not good. I was credited and bought another one. All is good now.