topic Re: Sim card from last year? in Get Support

Sim card from last year?

jpbonadonna1977 — Sun, 29 Mar 2026 13:11:12 GMT

Is it true that to reactivate a subscription I need a new sim card? A perfectly good one is sitting right here.

Re: Sim card from last year?

Yummy — Sun, 29 Mar 2026 13:16:08 GMT

Once used SIM card cannot be reused.

Meaning if you had service then canceled it that SIM is useless piece of plastic and can be discarded.

Re: Sim card from last year?

BKNS27 — Sun, 29 Mar 2026 13:15:19 GMT

@jpbonadonna1977

If your Subscription is Suspended then you don’t need a new SIM.

If your Subscription is closed then you need a new SIM to reactive a new account.

You can dial 611 or call 1-855-4PUBLIC and enter your number for the status of your account. If system can’t locate your number then your account is closed.

Re: Sim card from last year?

jpbonadonna1977 — Sun, 29 Mar 2026 13:21:08 GMT

Lesson learned then, I'll pause rather than cancel next time. (Seasonal live streaming...)

Re: Sim card from last year?

kb_mv — Sun, 29 Mar 2026 14:16:05 GMT

@jpbonadonna1977 wrote:
Is it true that to reactivate a subscription I need a new sim card? A perfectly good one is sitting right here.

@jpbonadonna1977 A sim card used with an account last year that went dormant/suspended for 90 days or more? Not only is the sim card no longer useful, your account and the associated phone number are gone. You will need to sign up again.

Re: Sim card from last year?

Dunkman — Sun, 29 Mar 2026 16:21:03 GMT

@jpbonadonna1977

If you have a newer phone, you can also install with eSIM instead of physical SIM card. Cheaper also at $5 versus $10 (physical SIM card)