sim activation not working

afnannm3 — Sun, 29 Mar 2026 04:15:40 GMT

I’m having a really frustrating issue trying to port my number to Public Mobile from Fizz and I’m completely stuck.

I signed up for the $25 / 80GB plan and paid for it, then started the number transfer process. I received the usual text from Fizz asking me to confirm the port, and I replied “YES” right away.

After that, I got a message from Public Mobile saying there was a problem transferring my number because of an “incorrect account number.” The issue is — the account number I entered is correct, and now the transfer is just stalled.

What’s making it worse:

I’ve been trying to contact support for 2 days
The ticket submission link doesn’t work
There’s no way to reach an actual person
No one has followed up after the failed port attempt

So right now I’ve paid for a plan I can’t properly use, and my number hasn’t been transferred.

Has anyone else run into this issue when porting to Public Mobile?
If so, how did you fix it — and is there any way to actually get support to respond?

Re: Transfer number issue from Bell to PM

afnannm3 — Sun, 29 Mar 2026 04:11:35 GMT

please inbox me their number too, its been 3 days and im not able to receive support from anyone with porting my number

Re: sim activation not working

computergeek541 — Sun, 29 Mar 2026 04:21:07 GMT

Please send a private message to a Public Mobile customer support agent using the following link. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

topic Re: Transfer number issue from Bell to PM in Get Support

sim activation not working

Re: Transfer number issue from Bell to PM

Re: sim activation not working