Port Number

Rogatyn — Sun, 29 Mar 2026 02:07:41 GMT

I ported my phone number from Freedom and then I tried to port 2nd line. The 2nd line deactivated/cancelled my 1st line. I need to get my 1st line back asap. I cancelled the transfer of 2nd line. Please help!!!

Re: Port Number

softech — Sun, 29 Mar 2026 01:23:34 GMT

@Rogatyn

Your issue is because PM system is one email for one account/phone number. You were using the same email and you didn't use another email to create a 2nd account.

you will need to message CS_Agent here to sort it out

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Re: Port Number in Get Support

Port Number

Re: Port Number