topic Unable to transfer number in Get Support

Unable to transfer number

Lyndon3 — Sun, 29 Mar 2026 13:22:25 GMT

After applying and paying, I needed to log in to the Public Mobile app and apply for a number change. However, after logging in, there's been no screen. Can you help me with this?

***Message edited by CSA_PM to comply with the Community terms of service.

Re: Unable to transfer number

hairbag1 — Sun, 29 Mar 2026 00:19:25 GMT

@Lyndon3

shut down then reboot your cell; then log in to your new Public Mobile account.

Re: Unable to transfer number

slusagm — Sun, 29 Mar 2026 00:22:05 GMT

Please remove the email, we are just customers

So, what phone do you have?

You can try to uninstall and we install the PM app and test if it works

If you still get the blank screen, you will have to ask PM to help you to complete the activation

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to transfer number

CSA_PM — Sun, 29 Mar 2026 13:24:51 GMT

@ Lyndon3 Hi,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage