Number port did not work

Robert_1 — Sat, 28 Mar 2026 22:38:48 GMT

Please help as I signed up at 3 pm EST and performed the number port within the phone app but still can't receive incoming calls or texts... Need assistance asap...

edited by computergeek541: changed category (discussion isn't related to Community)

Re: Number port did not work

softech — Sat, 28 Mar 2026 22:37:51 GMT

@Robert_1

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.

topic Re: Number port did not work in Get Support

Number port did not work

Re: Number port did not work