topic Re: Switch to Virgin issue in Get Support

Switch to Virgin issue

Bsharp15 — Sat, 28 Mar 2026 21:52:14 GMT

Currently with Public. When to virgin booth, offered great deal. When they tried to enter my phone in system it says not available. Locked by Public. Tried with Fido and it work with them. Any recommendations?

Re: Switch to Virgin issue

computergeek541 — Sat, 28 Mar 2026 21:56:35 GMT

@Bsharp15 wrote:
Currently with Public. When to virgin booth, offered great deal. When they tried to enter my phone in system it says not available. Locked by Public. Tried with Fido and it work with them. Any recommendations?

Public Mobile doesn't lock numbers, and that is alway shown by the fact that you're Fido will allow the request. You'll need to communicate with Virgin Mobile as it's the carrier that youi're porting to that is responslble for answer all questions, troubleshooting, and performing the number port.

Re: Switch to Virgin issue

BKNS27 — Sat, 28 Mar 2026 22:02:05 GMT

@Bsharp15

PM doesn’t lock numbers. If it is an old phone (2017 or older) it could be locked by the carrier but it is strange that it is locked by 2 carriers.

Or Virgin may have entered the wrong information. Did you use your PM account number to port over to Virgin?

Re: Switch to Virgin issue

Bsharp15 — Sat, 28 Mar 2026 23:36:23 GMT

Thanks. They asked for both. When entering mobile number it returned error.