topic Re: new customer in Get Support

new customer

Sarakristen — Sat, 28 Mar 2026 20:09:52 GMT

I just signed up with public mobile, I purchased an esim, I transferred my number, received an email from my old provider that it went through but my phone has no service with public, says I have no data/internet I can't make any calls. I don't know how to troubleshoot this, ive reset my phone, still not working. I checked the coverage map shows that I should have 5g. Should it not be working at this point?

Re: new customer

slusagm — Sat, 28 Mar 2026 20:12:13 GMT

you need to make sure you disable your old esim and remove old sim card. Check to make sure PM sim is the only one enabled, and set as Primary. Then Reboot phone and Reset network settings

but if you still see the sim cannot connect, you will need to ask PM to help.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: new customer

Shayeta14 — Sat, 28 Mar 2026 20:12:20 GMT

It can take up to 24 hours for your transferred phone number to start working

Re: new customer

BKNS27 — Sat, 28 Mar 2026 20:15:38 GMT

@Sarakristen

If you have the old SIM in your phone. It will continue to work until porting is completed. This could take up to 2 hours.

Re: new customer

Sarakristen — Sat, 28 Mar 2026 20:52:09 GMT

thanks! it was because I had my old sim in my phone, I took it out and everything is working fine 😅

Re: new customer

computergeek541 — Sat, 28 Mar 2026 21:40:01 GMT

@Shayeta14 wrote:
It can take up to 24 hours for your transferred phone number to start working

The inability to make outgoing calls and to use data aren't related to number porting.