topic Re: New sim.card in Get Support

New sim.card

Jay523 — Sat, 28 Mar 2026 21:41:46 GMT

my phone got stolen so I obviously do not have access to my old phone. I have two step verification activated I guess so I’m trying to change the SIM card but it’s making me send a text to the number to verify that I’m changing the SIM card, but I don’t have access to that phone number now I went on the app I entered it four times like they said it didn’t let me verify by email. I also went online and I tried to switch my phone number to my new number so I could verify it that way and it also didn’t work. Does anybody know how I can fix this

edited by computergeek541: changed category (discussion isn't related to Community)

Re: New sim.card

slusagm — Sat, 28 Mar 2026 20:17:08 GMT

if the system does not want to send the 2FA to email, you will need to ask PM to update the sim card number for you.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New sim.card

BKNS27 — Sat, 28 Mar 2026 20:18:31 GMT

@Jay523

Normally you have the option to send the 2FA code by email when you click Resend Code or Didn’t Receive Code. If this isn’t showing.. You will need to contact a CS_Agent.

https://urlshortner.tiia.ai/xYpc_I

Re: New sim.card

Jay523 — Sat, 28 Mar 2026 20:36:12 GMT

Thank you I will try

Re: New sim.card

computergeek541 — Sat, 28 Mar 2026 20:36:38 GMT