topic Re: error M.8702 in Get Support

error M.8702

Eli28 — Sat, 28 Mar 2026 21:40:47 GMT

setting up my account and entered my payment details to purchase the plan. then got error code M.8702

did my payment go through? what's the issue

Re: error M.8702

slusagm — Sat, 28 Mar 2026 20:20:44 GMT

do you have another credit card? I would use another credit card and setup another account (using another email address). But before doing so, make sure you uninstall the PM app and reinstall

Re: error M.8702

BKNS27 — Sat, 28 Mar 2026 20:21:52 GMT

@Eli28

Clear the cache and go incognito on your browser and try again.

If that didn’t work then contact a CS_Agent to help you.

https://urlshortner.tiia.ai/xYpc_I

Re: error M.8702

hairbag1 — Sat, 28 Mar 2026 20:22:02 GMT

@Eli28

for starters...you're required to complete your Public Mobile activation using the mobile app....did you ?

Re: error M.8702

Eli28 — Sat, 28 Mar 2026 20:50:58 GMT

no, using browser, can't use app

Re: error M.8702

Eli28 — Sat, 28 Mar 2026 20:51:46 GMT

it said that the payment went through, i think, but then gave the error message

Re: error M.8702

hairbag1 — Sat, 28 Mar 2026 22:52:44 GMT

@Eli28 wrote:
it said that the payment went through, i think, but then gave the error message

Delete the Public Mobile app you have, download a fresh one; log in to your new account to finalize and pay. You must use the mobile app for that last step.