Number port issue

Helpfull — Sat, 28 Mar 2026 21:42:56 GMT

Earlier, I tried to port the number from koodo (postpaid) but mistakenly I entered the wrong mobile number so I reinitiate the request for correct number then I received error please enter valid canadian number, however I received the message for transfer request from koodo. I reply with yes then I verified in my phone, public mobile esim shows the correct port number, there are bars for network but still I can't make calls and use data, on the other side koodo disable my service. It's been more than an hour with no service.

Also in public mobile account, I am seeing the incorrect mobile number which I mistakenly used during first transfer attempt

Any help would be appreciated

Re: Number port issue

slusagm — Sat, 28 Mar 2026 19:33:00 GMT

there is a porting assistance team you can call and ask to update to the correct number. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

topic Re: Number port issue in Get Support

Number port issue

Re: Number port issue