Lost device

Adriana1997 — Sat, 28 Mar 2026 16:50:45 GMT

I lost my phone and was able to suspend my service but I can't change my Sim card because it wants to send a code to the phone which I dont have.

Re: Lost device

softech — Sat, 28 Mar 2026 17:03:50 GMT

@Adriana1997

if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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topic Lost device in Get Support

Lost device

Re: Lost device