topic Re: Promo does not work in Get Support

Promo does not work

Abler — Sat, 28 Mar 2026 14:16:13 GMT

I try to activate a new line with %50 discount, 24 months($50 plan, Can, US, Mex, 80GB). The system gives me $5 discount only. So, I need to pay $45 plus taxes. I stopped activation.

Re: Promo does not work

Dunkman — Sat, 28 Mar 2026 14:19:04 GMT

@Abler

That is unusual. Did you try to activate via website or PM app? Try the PM app.

If still same error, you will need customer service agent help. I will try to escalate the CSA_PM who should private message you.

Re: Promo does not work

CSA_PM — Sat, 28 Mar 2026 14:39:58 GMT

Hi Abler,

Please send a private message to the CS_Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Promo does not work

Abler — Sat, 28 Mar 2026 15:59:56 GMT

@Dunkman Thanks so much, activation through app worked, whereas through web failed.