topic SOS no sim card in Get Support

SOS no sim card

Zdog — Sat, 28 Mar 2026 05:13:10 GMT

I have an ESIM, and today my phone has been really buggy, it has been going offline and turning my cell number to offline today. (Originally thought it was my toddlers getting on my phone). Then all of a sudden my phone went to no SIM card available. I did an update and it worked for the first minute then disappeared to no SIM card again right after. What do I need to do? (I can’t do cellular settings). I have an iPhone 12.
really which I had someone to call for support instead of the chat system since it took me nowhere

Re: SOS no sim card

hairbag1 — Sat, 28 Mar 2026 05:39:19 GMT

@Zdog

you could try to reboot your cell...if that fails you can try a network re-set. If all that fails, downlaod the app to your cell, log in to your account ...If you have problem with receiving 2FA code via SMS, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message. After you successfully log in to your account, tap the Account tab, scroll to see Purchase Sim card and select esim. Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement).

...thanks to Softech for his input

Re: SOS no sim card

softech — Sat, 28 Mar 2026 06:29:58 GMT

@Zdog

you might also want to confirm if any chance your phone was blacklisted:

https://www.devicecheck.ca/check-status-device-canada/

Re: SOS no sim card

LitlLdy — Sat, 28 Mar 2026 09:23:53 GMT

@hairbag1 wrote:
@Zdog
you could try to reboot your cell...if that fails you can try a network re-set. If all that fails, downlaod the app to your cell, log in to your account ...If you have problem with receiving 2FA code via SMS, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message. After you successfully log in to your account, tap the Account tab, scroll to see Purchase Sim card and select esim. Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement).
...thanks to Softech for his input

@Zdog , to add to what @hairbag1 said, Apple says to do this if it shows no SIM in your iPhone -> If you see 'invalid SIM' or 'no SIM' on your iPhone

Re: SOS no sim card

Zdog — Sun, 29 Mar 2026 02:50:29 GMT

I have tried all of that. When it comes to buying a new SIM card, it will only give me an option of buying a physical SIM card. So I’m not sure what to do now since I still have no service.

Re: SOS no sim card

softech — Sun, 29 Mar 2026 03:00:01 GMT

@Zdog did you use the link I provided you to check if the phone is clean? With your iPhone 12, you will have two IMEI, make sure you check the IMEI that corresponds to your eSIM.

And if the PM app does not see your phone has eSIM and not giving you an option to buy eSIM , it could be a defective eSIM slot or the eSIM could be blacklisted

You can also check with PM CS agent to confirm what was wrong. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: SOS no sim card

Zdog — Sun, 29 Mar 2026 09:46:35 GMT

I did check to see if it was black listed, and it said my phone is not on the notational blacklist. So you now recommend to put a ticket though the chat?

Re: SOS no sim card

Moses_B — Sun, 29 Mar 2026 13:56:48 GMT

Hi @Zdog, we apologize for the inconvenience, an agent has responded to your ticket, please review your community inbox to continue with your case.

Re: SOS no sim card

CSA_PM — Mon, 30 Mar 2026 12:13:25 GMT

Thank you for the escalation! The customer is in contact with an agent.