topic Re: Refund request - Porting Failure in Get Support

Refund request - Porting Failure

yurimlee2017 — Sat, 28 Mar 2026 04:47:10 GMT

Hello,

I would like to request a refund for my prepaid plan. I activated the service and requested a number port, but the porting process failed.

As a result, I was unable to use the service at all for 2 days. Because of this issue, I had to switch to another carrier and get a new number.

I understand the prepaid policy, but in this case, I paid for a service that was never provided due to a technical issue beyond my control.

I kindly request that you review my case and provide a refund or credit as an exception.

I look forward to hearing from you soon.
Thank you in advance.

Re: Refund request - Porting Failure

softech — Sat, 28 Mar 2026 04:52:12 GMT

@yurimlee2017

Public Mobile has a strict no refund policy. However, if the issue is due to incomplete activation or trouble with porting, they might issue a refund. Please reach out to PM CS agent and check with them directly. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Refund request - Porting Failure

yurimlee2017 — Sat, 28 Mar 2026 05:03:53 GMT

I have already sent more than 10 messages to the CS Agent,

but they keep telling me to contact Fido.

When I reached out to Fido, they told me that Public Mobile is the one who must submit the port-out request. This has caused significant delays and inconvenience.