topic Re: new sim card in Get Support

new sim card

kr_shaw70 — Sat, 28 Mar 2026 03:44:23 GMT

I broke my phone and had an e sim card. I purchased a new card and have put it in my new phone. How do I activate it? I went into the "change my sim card" under my account in the mobile app but it keeps trying to send the verification code to the phone number

Re: new sim card

hairbag1 — Sat, 28 Mar 2026 00:01:56 GMT

@kr_shaw70

after a couple of failed attempts, see if there's an option to send to your email address.

Re: new sim card

slusagm — Sat, 28 Mar 2026 00:03:43 GMT

click "Didn't Receive code" or "resend code" , and you can then choose to receive code via email or voice message. (For voice message, call yourself from another phone , press * to interrupt the greeting and enter VM PIN)

If you cannot get the code that way, you will have to ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage