topic Re: No SIM card in Get Support

No SIM card

Richard45 — Fri, 27 Mar 2026 20:49:42 GMT

Ordered a SIM card in February and it was never shipped. How can I get a refund?

slusagm — Fri, 27 Mar 2026 18:55:49 GMT

you can ask PM for tracking , resend or press for refund.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

computergeek541 — Fri, 27 Mar 2026 20:50:33 GMT

@slusagm wrote:
you can ask PM for tracking

Orders of single SIM cards are seldomly shipped using a trackable service.

Richard45 — Fri, 27 Mar 2026 22:57:33 GMT

I can login to my account. That’s not the issue.

how do I open a ticket without getting sent to the AI chatbot?