topic Re: Transferring eSIM to a new phone in Get Support

Transferring eSIM to a new phone

Joe450 — Fri, 27 Mar 2026 20:54:50 GMT

I purchased a new cell phone ( iPhone 16e) and it won’t do a side by side transfer with my old iPhone SE. How do I transfer my number to my nw phone?

slusagm — Fri, 27 Mar 2026 20:56:33 GMT

With PM, when you change phone, you don't transfer the esim but you simply buy a new one using the app

Download Public Mobile ap on the new phone and login. Then go to Account -> Purchase Sim card and choose eSIM and buy and install

if your last eSIM was bought at least 15 days ago, it will be free

hTideGnow — Fri, 27 Mar 2026 20:58:04 GMT

Sorry, unlike physical sim card, esim cannot be transferred from phone to phone, but you can buy a Free replacement.

What you need to do is to download the PM app on the new phone, login to the app, go to Account page and choose Buy sim card and select eSIM.

the system might still charge you the $5. Pay and install the esim first.

After the new esim is installed, submit a ticket with PM agent and for reimbursement. You can submit ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437