topic Re: cs_agent in Get Support

cs_agent

Oyster_Art04 — Fri, 27 Mar 2026 20:52:37 GMT

I have had a Public Mobile account for a few years.I have auto-payments set up with my BMO Mastercard.

In 2025 I had my landline tel#xxxxxxxxxxxxxx replace my original cell#xxxxxxxxxxxxxxx.

Later in 2025 I moved from PEI to NS. Doing that prompted BellAliant to delete my Bell email address xxxxxxxxxxxxxxxxxxxxxxxx. I no longer have access to it. The result is I cannot log into my Public Mobile account to update my BMO Mastercard details with new expiration date and 3-digit security code to prevent the upcoming payment being declined.

How can I update: my email address, cell# and credit card details for my acount?

Re: cs_agent

slusagm — Fri, 27 Mar 2026 20:48:57 GMT

remove your phone number, this is a community and we are customers, we don't need your phone number to help

if you cannot login, PM can help, you will need to open a ticket and ask PM to help you to change the login email address

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage