topic Re: Sim card in Get Support

Sim card

Sarah1990 — Fri, 27 Mar 2026 14:28:35 GMT

Hi, I just paid for a new plan but chose ESim by mistake. My I phone 11 is a non ESim model and does not have an EID, so I'm stuck in an activation loop. I now have a physical sim I purchased through Amazon. Can you please update my account to this physical SIM?

Re: Sim card

Dunkman — Fri, 27 Mar 2026 15:13:53 GMT

@Sarah1990

Once you receive your SIM card from Amazon, then contact customer service agent. They will need to manually help complete the activation of account.

You can either submit a ticket via chat bot or private message CS_Agent.

Re: Sim card

computergeek541 — Fri, 27 Mar 2026 15:19:45 GMT

Custoemr support agents aren't supposed to be asking for e-mail addresses and phone numbers in the publicly viewable messsage forum.

Re: Sim card

CS_Agent — Fri, 27 Mar 2026 15:20:30 GMT

Please ignore this and send private message

Re: Sim card

BKNS27 — Fri, 27 Mar 2026 15:33:05 GMT

@Sarah1990

The North American iPhone 11 does have eSIM. Unless it was an iPhone from China.

You can check your phone settings to confirm it is eSIM compatible.

Go to Settings-Cellular-look for Add eSIM. If your iPhone 11 have this setting then it is eSIM compatible.

Re: Sim card

computergeek541 — Fri, 27 Mar 2026 19:52:51 GMT

@CS_Agent wrote:
Please ignore this and send private message

Dunkman isn't the customer asking for help. Sarah1990 is the member asking for assistance.