topic CAN'T GET TO MY ACCOUNT PROFILE in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/CAN-T-GET-TO-MY-ACCOUNT-PROFILE/m-p/1425454#M972778 <P>I logged in but everytime I click "my account" it sends me to the HOME PAGE!! I can't get to my profile!!!&nbsp;</P> Fri, 27 Mar 2026 16:35:44 GMT Melanie13 2026-03-27T16:35:44Z CAN'T GET TO MY ACCOUNT PROFILE https://productioncommunity.publicmobile.ca/t5/Get-Support/CAN-T-GET-TO-MY-ACCOUNT-PROFILE/m-p/1425454#M972778 <P>I logged in but everytime I click "my account" it sends me to the HOME PAGE!! I can't get to my profile!!!&nbsp;</P> Fri, 27 Mar 2026 16:35:44 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/CAN-T-GET-TO-MY-ACCOUNT-PROFILE/m-p/1425454#M972778 Melanie13 2026-03-27T16:35:44Z Re: CAN'T GET TO MY ACCOUNT PROFILE https://productioncommunity.publicmobile.ca/t5/Get-Support/CAN-T-GET-TO-MY-ACCOUNT-PROFILE/m-p/1425455#M972779 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/326243">@Melanie13</a>&nbsp;</P><P>try login again using&nbsp;<STRONG>Browser with Incognito mode</STRONG> or try using&nbsp;<STRONG> Public Mobile app</STRONG> (if you already installed and tried the app, uninstall and reinstall after a device reboot)</P><P><STRONG>if that does not work,&nbsp;</STRONG>&nbsp;<SPAN>&nbsp;you will have to engage PM support by direct message.&nbsp;&nbsp;</SPAN><SPAN>Private message CS Agent at:&nbsp;</SPAN><BR /><FONT size="2">&nbsp; &nbsp; &nbsp; &nbsp;<A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A><BR /></FONT><EM>**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there</EM></P> Fri, 27 Mar 2026 16:38:03 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/CAN-T-GET-TO-MY-ACCOUNT-PROFILE/m-p/1425455#M972779 softech 2026-03-27T16:38:03Z