topic Re: Subscription Expired in Get Support

Subscription Expired

RobertLi — Fri, 27 Mar 2026 19:47:49 GMT

Hi,

My call/data service stopped today. And I have a message in App saying "Your service are on hold because your plan has expired".

I signed my plan in Jan 25, 2026 with 50% discount for 60G/$20 after discount. It worked in the first 2 months. Then it suddenly stopped working today and let me renew without discount at @40$+tax. My credit card was set up from the first day. What's the issue? how to fix it?

Thanks,

Re: Subscription Expired

Dunkman — Fri, 27 Mar 2026 15:15:21 GMT

@RobertLi

Autopay sometimes fails unfortunately. YOu will need to contact customer service agent.

Since your account is inacitve, I will try to escalate your issue with CSA_PM.

Re: Subscription Expired

CSA_PM — Fri, 27 Mar 2026 15:20:56 GMT

Thank you for the escalation! The customer is in contact with an agent.

Re: Subscription Expired

Liv03 — Fri, 27 Mar 2026 16:19:23 GMT

I'm having the exact same problem. Who do I contact? Having trouble starting a ticket. Keeps restarting the page and not letting me submit

Re: Subscription Expired

Dunkman — Fri, 27 Mar 2026 16:22:49 GMT

@Liv03 wrote:
I'm having the exact same problem. Who do I contact? Having trouble starting a ticket. Keeps restarting the page and not letting me submit

@Liv03

Use this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Private message CS_Agent

Re: Subscription Expired

computergeek541 — Fri, 27 Mar 2026 19:20:06 GMT