Cs_agent

Strongman — Fri, 27 Mar 2026 10:16:18 GMT

Service not active2nd time in 2 months that for some reason payment didnt go through and servicesuspended again.

I need this resolved immefiately so i can use my phone

Re: Cs_agent

softech — Fri, 27 Mar 2026 12:01:29 GMT

Let's get the service back first. Login to My Account and click Pay and Resume Services now or use this link to make payment after logged in:
https://myaccount.publicmobile.ca/en/account/payment/funds/card
When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK

I know you have the 50% off plan, if the page shows full amount without the 50%, I suggest you still pay it first and ask PM CS agent for a credit after.

To contact PM CS agent, please open ticket:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Cs_agent

Strongman — Fri, 27 Mar 2026 13:01:02 GMT

Already submitted ticket just waiting now

topic Re: Cs_agent in Get Support

Cs_agent

Re: Cs_agent

Re: Cs_agent