topic Re: Unable to make calls in Get Support

Unable to make calls

East1 — Fri, 27 Mar 2026 05:17:48 GMT

I am not able to make or receive a call because the credit card attached to my account expired. I have changed the credit card but I'm still unable to make or receive calls. Please can you rectify this. Thanks

Re: Unable to make calls

BKNS27 — Fri, 27 Mar 2026 08:31:35 GMT

@East1

If you changed the CC information in your account. Reset the Network setting and reboot your phone by powering off then back on.

If that didn’t work then contact a CS_Agent for further assistance in finding the issue.

https://urlshortner.tiia.ai/xYpc_I

Re: Unable to make calls

softech — Fri, 27 Mar 2026 12:09:16 GMT

@East1

did you check if your PM account status is active or still suspended?

If you update the credit card after a failed payment attempt, you need to make a manual payment yourself to resume service. Please Login to My Account and click Pay and Resume Services now or use this link to make payment after logged in My Account:
https://myaccount.publicmobile.ca/en/account/payment/funds/card
When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK