Plans Amount

LloydPogi — Fri, 27 Mar 2026 09:33:31 GMT

Hi,

why my monthly payment changed from $20 to $40? It should be good for two years and this is only my second month.

Re: Plans Amount

softech — Fri, 27 Mar 2026 12:23:00 GMT

the My Account will always show the full amount of the plan.

But when PM renews your plan, it will add a $20 credit to your account and the other $20 + E911 fess + tax to your credit card

Check your My Account > Payment History and it will show you in 2 or 3 entries for the renewal, one of the entries will show the $20 credit.

or if you need further clarification, open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Plans Amount

LloydPogi — Fri, 27 Mar 2026 16:05:14 GMT

Hi,

I tried but it showing only total $45 with tax.

Re: Plans Amount

CSA_PM — Fri, 27 Mar 2026 16:12:15 GMT

Thank you for the escalation! The customer is in contact with an agent.

Re: Plans Amount

LloydPogi — Fri, 27 Mar 2026 16:40:15 GMT

Byron already did thank you

topic Re: Plans Amount in Get Support

Plans Amount

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Re: Plans Amount